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ORDER EXECUTION

 - www.faccex.com website provides specific procedure for the Order execution and Shipping times based on the selected Shipping and time of the order.

 - The Order is considered to be accepted when the Buyer has made the payment for the Products and has received an automatic notification that the Order is confirmed. This notification indicates that the Products in the Order are transferred for assembly and will be prepared for Shipping. If the Buyer has selected the post-paid option by receiving the Product through parcel machine service, the Order is considered to be accepted when the Buyer has received an automatic notification that the Order is confirmed.

 - If the Buyer has indicated in the Order that the Products are to be delivered via courier, the Products will be sent to the address indicated in the Order after the confirmation of the Order.

 - Before the delivery of the Products to the Buyer’s location, the Buyer will be contacted in advance by a courier to set the place and time of the delivery.

 - If the Buyer has indicated the Latvian Post Office as the place of receipt of the Product, the Buyer may head to the Post Office after receiving a written notification from the Latvian Post Office.

 - If the Buyer has indicated the Omniva or Pasta Stacija parcel machine as the place of receipt of the Product, the Buyer may head to the location of receipt after receiving a n sms.

 - When receiving the Products from the Omniva or Pasta stacija parcel machine, the signature of the Buyer shall be electronical data generated at the moment the Buyer enters the specific PIN number he or she has previously received by a tex message. The above electronic data shall be equivalent to a handwritten personal signature of the Buyer. 

 - If the Buyer is not in the agreed address and time as indicated in the Order with shipping via courier and the Products are not delivered to the Buyer, the money paid for the Products and Shipping shall not be returned to the Buyer.

 - If the manufacturer’s warehouse runs out of the Products ordered by the Buyer, the Buyer shall be immediately notified via telephone to the telephone number indicated by the customer. In this case, the Buyer will be refunded in full, if the Buyer has selected a bank transfer payment option and has made the payment.

 - If the order has been made on a holiday, it will be shipped on the following working day.

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